If something in Serene Color is not working, or you need help with a subscription, write to colouringapp@colouringstudio.com. We aim to reply within two business days, Perth time.
Everything below is the quickest route to an answer. If it is not covered here, write to us and we will help.
Serene Color+ is managed by Apple, not by the studio. To view, change, or cancel a subscription, open Settings on your device, tap your name, then Subscriptions. Cancelling stops the next renewal; access continues until the end of the period you have already paid for.
If you have reinstalled the app or moved to a new device, open Serene Color and choose Restore Purchases. You will find it in two places: the app's own Settings, under Subscription, and at the bottom of the premium paywall. This asks Apple to confirm your existing subscription. If it does not restore, check that you are signed in with the same Apple Account used for the original purchase, then write to us.
Refunds for in-app purchases are handled by Apple, not the studio. Requests are made at reportaproblem.apple.com. We are happy to help you understand a charge, but we cannot issue the refund ourselves.
When reporting a bug, it helps to tell us your device model, your iOS version, and what you were doing when the problem occurred. If a particular image or collection is affected, name it. We read every message.
Your colouring work is saved on your device rather than on our servers. Deleting the app deletes that work, and we have no copy to restore. If you want to keep a painting, download it before removing the app.
Studio
Environ Design Studio Pty Ltd
Perth, Western Australia